Effective Date: 10.11.2025
Website: https://gearloop.global
Company: Jökulbrá ehf.
Registered in Iceland
Email: [email protected]

1. General

These Terms and Conditions govern the use of this website and the purchase of products and services offered by Gearloop ehf. (“we”, “our”, “us”).
By placing an order through our website, you agree to be bound by these Terms.

2. Services

Gearloop provides temporary outdoor clothing and equipment to travelers experiencing delayed luggage.
Products are rented or sold as indicated on the product page.
All items are provided as described at the time of purchase.

3. Orders and Payments

• Orders are confirmed once payment is successfully completed.
• We accept payments through approved and secure payment gateways (e.g., card, Apple Pay, Google Pay, PayPal).
• Prices are displayed in [currency].
• You are responsible for providing correct personal information (delivery address, contact details, and airline case number).

4. Delivery and Returns

• Orders are delivered to the customer’s hotel or specified address as indicated during checkout.
• Delivery times are approximate and depend on local logistics.
• Rented items must be returned according to the instructions provided by Gearloop.
• Non-returnable items (e.g., socks and underwear) will be clearly indicated.

5. Cancellations and Refunds

• Orders can be cancelled prior to dispatch.
• Once the order has been processed for delivery, refunds may not be available.
• Any approved refund will be processed through the same payment method used at purchase.

6. Liability

Gearloop is not responsible for any indirect or consequential damages arising from product use or delivery delays beyond our control.
We are not affiliated with any airline, although we may assist customers with documentation for airline reimbursement claims.

7. Privacy

All personal information is handled in accordance with applicable data protection laws.
We collect only the information necessary to fulfill orders and communicate with you.

8. Governing Law

These Terms are governed by the laws of Iceland.
Any disputes shall be subject to the exclusive jurisdiction of the Icelandic courts.

9. Contact

For questions about these Terms or your order, please contact:
[email protected]
Jökulbrá ehf., Reykjavík, Iceland